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December 18, 2007
Why is U.S. airline service so lousy?
Pico Iyer asks an interesting question: Why is service on U.S. airlines so bad compared with that in other U.S. industries? In particular, he asks:
"Why is it, I often wonder, that US carriers have far and away the worst — most surly, inattentive and often snooty — service in the world?"
Larry Ribstein figured out the answer to this enigma long ago -- creative destruction.
Posted by Tom at December 18, 2007 12:03 AM
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